Disclaimer: This directory is powered by Joy to help you find local services. While they aim to keep this list up to date, CwAG does not directly manage or endorse these external providers. Please contact the individual organisations directly to confirm their current opening hours and eligibility criteria. 

Four top UK-based, free mental health and counselling services for under-25s.

1. The Mix

• The UK’s leading digital charity for under-25s. They offer free, confidential support on mental health, relationships, housing, and general wellbeing via 1-to-1 webchat, telephone, and short-term online counselling.

• Website: themix.org.uk

• Contact Details:

  • Freephone Helpline: 0808 808 4994 (Open daily, 4pm – 11pm) , You can email them through their contact form on their website.

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2. Shout 85258

• A free, confidential, 24/7 text messaging support service for anyone struggling to cope or experiencing a mental health crisis. Trained volunteers provide immediate support to help reach a safe, calm place.

• Contact Details:

  • Crisis Text Line:  Just text SHOUT (or THEMIX) to 85258 (Available 24/7, free on all major UK networks)

3. Kooth

• An anonymous, online mental health and wellbeing platform for children and young people aged 10–25. It provides free access to BACP-accredited online counsellors, self-help tools, peer support forums, and interactive articles.

• Website: kooth.com

• Contact Details:

  • Access: You can sign up anonymously via their website.

  • Live Chat Hours: Mon–Fri 12pm – 10pm | Sat–Sun 6pm – 10pm (365 days a year)

4. YoungMinds

• A leading UK charity committed to improving the mental health of children and young people. They offer extensive advice, self-help guides, and signposting for under-25s, as well as dedicated support for parents and carers.

• Website: youngminds.org.uk

• Contact Details:

  • Young Person Crisis Messenger: Text YM to 85258 (24/7 free text support)

  • Parents Helpline: 0808 802 5544 (Mon–Fri, 9:30am – 4pm)